Community Services Officer

Reference Number: 12950
Salary Range: $71,757.43 - $81,529.17 per annum
Location: 119 - 145 Spence Street, Cairns
Close Date:  Friday, 20 September 2019

Make a difference, enrich lives and strengthen connections across the community to build a better future for Cairns. Cairns Regional Council is an innovative employer that listens, respects and values your contribution.  We are proud of our community and the key role you can play in making the Cairns region a great place to live, work and learn.  Our commitment to high quality services means that we need talented, committed people – we need you!

We are now seeking a dedicated, committed and suitably qualified and/or experienced Community Services Officer to join our team now.

About the role:

This position is responsible for the planning, development and facilitation of a range of community initiatives across the Cairns Regional Council area that contribute to meeting community needs and aspirations.  In line with the Corporate Plan, the position works closely with internal and external stakeholders to:

• Establish processes to enhance participation, connections and engagement between Council and the community.
• Provide information and opportunities to raise awareness of community needs and advocate for and broker appropriate outcomes.
• Facilitate community initiatives, projects and events to strengthen communities and enhance social capital.
• Provide evidence-based advice to support and inform strategies and policy on issues affecting the community, regional agencies and the community services sector. 

To be eligible for this position you must have the following:-  

• Tertiary qualifications in community development, social sciences or a related field or extensive experience in a similar role.
• Current Drivers Licence.
• Possession of / or an ability to obtain a “Working with Children Check” Blue Card.
• Community development experience and the ability to work within strategic community development frameworks.
• Demonstrated understanding of the role of Local Government.
• Demonstrated understanding of current trends and needs of the regional community.
• Demonstrated planning, policy and project management skills and experience.
• High level research and report writing skills.
• Demonstrated ability to identify and develop partnerships and strategies and to broker outcomes for community.
• Proven time management skills including prioritisation, workload management and personal organisation.
• Demonstrated ability to work strategically and collaboratively with people from diverse cultural backgrounds, people with disabilities, and Australia’s First Peoples, to develop effective partnerships.
• High level communication and interpersonal skills including the ability to communicate effectively to broker outcomes, resolve conflict and conduct best-practice engagement. 

In return we offer the following benefits: 

• 19 day month
• Up to 5 weeks annual leave
• 12% contribution to superannuation
• Annual leave loading
• Subsidised uniform allowance
• Subsidised health and well-being membership (gym / swimming pool)
• On-going opportunities for learning and professional development 

For a full listing of the Key Duties & Responsibilities and full Selection Criteria you must go to our website: https://cairnsqld.mercury.com.au

How to Apply:

Your application must be submitted online and must consist of the following:

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 

As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments / checks:-  

• Pre‑employment medical, which will include a functional capacity assessment and drug and alcohol test.
• National police / criminal history check.
• Practical Assessment
• Numeracy and Literacy Assessment
• Computer Skills Assessment
• Qualification / Licence Verification
• Working with Children & Young People (Blue Card) Verification
• Right to Work in Australia Check
• Directorship Check

Employment Eligibility:

To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:-

• Permanent resident of Australia
• Australian Citizen
• New Zealand Citizen
• Entitlement to work visa

Trainee Administration Officer – FS778

Salary Range: $13,790.39 - $35,855.05 pro-rata per annum

Location: 119 – 145 Spence Street, Cairns

Reference Number: 12951

Close Date: Sunday 1 September2019

Enhance your career by joining Cairns Regional Council, one of the largest employers in the Cairns region. Our commitment to delivering high quality services to the community means we need talented, committed people – we need you!

Cairns Regional Council is currently seeking a Trainee Administration Officer to join our Finance Department. 

Primary Objective of the position:

• To provide clerical and other administrative support services to the Procurement team in a manner that enhances the performance of the Unit and assists to achieve Council’s goals and objectives.
• Undertake core and elective modules towards the completion of Certificate III in Business Administration.

To be successful in this role you must have:

• Grade 10 or 12 Certificate or relevant experience in secretarial and/or clerical work.
• Demonstrated ability with Computer Software.
• Commitment to personal development and a willingness to learn and take direction.
• A strong commitment to the highest level of Customer Service and a desire to raise the profile of Council.

For a full listing of the Key Duties & Responsibilities and full Selection Criteria please ensure you obtain a copy of the information kit and how to apply by scrolling to the Position Description area, then clicking on "Open" to download the attachment.

How to Apply:

Your application must be submitted online and must consist of the following:

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Customer Service Officer – FS808
Salary Range: $51,129.76 - $63,618.54 pro-rata per annum
Location: 119 – 145 Spence Street, Cairns
Reference Number: 12911
Close Date: Sunday 25 August 2019

Enhance your career by joining Cairns Regional Council, one of the largest employers in the Cairns region. Our commitment to delivering high quality services to the community means we need talented, committed people – we need you!

Cairns Regional Council is currently seeking a Customer Service Officer to join our Finance Department.

Primary Objective of the position:

• To effectively meet the needs of internal and external customers at all times in a professional, courteous and friendly manner.
• To participate and contribute to the Customer Service Team on a rotational roster to deliver a high level of services to the residents and ratepayers of the Cairns Regional Council.

To be successful in this role you must have:

• Secondary education to at least Grade 10 and preferably Grade 12.
• Customer Service and /or Call Centre experience.
• A strong commitment to the highest level of Customer Service and a desire to raise the profile of Council.
• Ability to communicate with Council officers and the general public.
• Skills, knowledge or experience of cash handling, administration, and technology suitable to a Customer Service Centre environment.
• Knowledge of Microsoft Office suite of programs.

For a full listing of the Key Duties & Responsibilities and full Selection Criteria please ensure you obtain a copy of the information kit and how to apply by scrolling to the Position Description area, then clicking on "Open" to download the attachment.

How to Apply:
Your application must be submitted online and must consist of the following:

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

CSO - Ticketlink (Casual Position)

Cairns Performing Arts Centre / Cultural Services Venues

Ticketlink, operated by Cairns Regional Council, provides ticketing services for events held at Cairns Performing Arts Centre, Tanks Arts Centre, Munro Martin Parklands and many other venues in Far North Queensland.

We now have an exciting opportunity for a skilled customer service professional to join our team. In this role you will be working with a small, friendly team to provide ticketing services and advice to the audiences of North Queensland.  Ticketlink tickets a wide variety of events from opera to sport, comedy to live music.

Duties and responsibilities include, but are not limited to:

• Ensure all customers ticketing needs are met in a speedy, accurate, efficient and friendly manner
• Provide a friendly and efficient public information service for all events ticketed by Ticketlink
• Maintain the box office and surrounding areas in a neat and tidy condition
• Maintain the integrity of all data collected by Ticketlink.
• Accurately accept and receipt monies and perform daily balancing.

To be considered for this role you must have:  

• A current Queensland Drivers Licence

You will ideally possess:

• Excellent customer service skills
• Experience and ability to sell tickets
• Experience responding to customer enquiries
• Good computer skills including Microsoft Office
• Fast and accurate data entry skills
• Experience in cash handling
• Ability to quickly learn new computer software programmes

For a full listing of the Key Duties & Responsibilities and full Selection Criteria please download a copy of the information kit.

How to Apply:

Your application must be submitted online and must consist of the following:

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 

As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments / checks:-  

• Pre‑employment medical, which will include a functional capacity assessment and drug and alcohol test.
• National police / criminal history check.
• Practical Assessment
• Numeracy and Literacy Assessment
• Computer Skills Assessment
• Qualification / Licence Verification
• Working with Children & Young People (Blue Card) Verification
• Right to Work in Australia Check
• Directorship Check

Employment Eligibility:

To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:-

• Permanent resident of Australia
• Australian Citizen
• New Zealand Citizen
• Entitlement to work visa

Capital Works Project Officer
(12 Month Fixed-Term Contract)

Reference Number: 12945
Salary Range: $71,757.43 - $76,644.04 pro-rata per annum
Location: Martyn Street Depot
Closing: Sunday 1st September 2019

We offer the following benefits: 

• 9 Day Fortnight
• Up to 5 weeks annual leave
• 12% contribution to superannuation
• Annual leave loading
• Subsidised uniform allowance
• Subsidised health and well-being membership (gym / swimming pool)
• On-going opportunities for learning and professional development 

Primary objectives of the position:
To assist in the coordination and delivery of facility related capital projects and to develop and ensure appropriate levels of service, project delivery, fiscal probity and accountability.

To be successful in this role you will require:

• Tertiary qualifications in Building Services Engineering / Maintenance Management / Project Administration related fields or significant relevant industry experience.
• "C" Class drivers licence.
• Demonstrated experience in building industry construction and maintenance activities.
• Demonstrated experience in project management and all associated processes.
• Well developed verbal and written communication skills, planning and coordination skills with demonstrated ability to compile and present technical reports

For a full listing of the Key Duties & Responsibilities and full Selection Criteria you must go to our website: https://cairnsqld.mercury.com.au

How to Apply:
Your application must be submitted online and must consist of the following:

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 
As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments / checks:-  

• Pre‑employment medical, which will include a physical assessment and drug and alcohol test.
• National police / criminal history check.
• Practical Assessment
• Numeracy and Literacy Assessment
• Computer Skills Assessment
• Qualification / Licence Verification
• Working with Children & Young People (Blue Card) Verification
• Right to Work in Australia Check
• Directorship Check

Employment Eligibility:
To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:-

• Permanent resident of Australia
• Australian Citizen
• New Zealand Citizen
• Entitlement to work visa

Footpath Sweeper Operator / Trimmer  WS512

Salary: $51,398.36 per annum
Location: Martyn Street Depot, 158A Martyn Street, Cairns 
Reference Number: 12946
Close Date: Monday 26 August 2019

Primary Objectives of the position:

• This position requires working with the CBD night sweeping crew and will operate the Footpath Sweeper & undertake on‑site labouring and trimming tasks for maintenance activities ensuring maximum productivity with a high standard of workmanship and job safety..

Work Pattern: Must be available to work weekends.

• An example roster is provided below, which is subject to change as operationally required: 
• Thursday 3am - 11.30am, Friday 3am - 11.30am, Saturday 2am - 10.30am, Sunday 2am - 10.30am, Monday 3am - 11.30am and Tuesday & Wednesday Off

To be successful in this role you must have:

• Current C Class Driver’s Licence.
• Secondary education to Year 10 with good writing and communication skills and an understanding of basic mathematics.
• Demonstrated ability to perform a range of maintenance labouring tasks.
• Demonstrated ability to work in a small team and to be a good team player.
• Demonstrated ability to work in a public environment.

For a full listing of the Key Duties & Responsibilities and full Selection Criteria please ensure you obtain a copy of the information kit and how to apply by clicking on the Position Description, select on "Open" to download the attachment.  

How to Apply: 

Your application must be submitted online and must consist of the following:  

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.  

Applications not addressing the full selection criteria will not be accepted.

Client Services Librarian

Part-Time Permanent - 25 Hours Per Week

Reference Number: 12916
Salary Range: $71,757.43 - $76,644.04 pro rata per annum
Location: City Library / Various Libraries
Closing: Sunday, 25 August 2019

We are currently seeking a highly engaged and suitably qualified Client Services Librarian to join our team now!

Reporting to the Client Services Team Leader, the primary objectives of the position are to:

• Support the Client Services Team Leader to ensure a consistently high standard of library services and resources are provided to the community.
• Undertake various strategic planning and strategic operational projects for the Client Service Team Leader.
• Support the delivery of customer focus library services and collections to the community.

Qualifications / Licence Required: 

• Eligible for professional (Associate) membership – AALIA of ALIA.
• ALIA accredited undergraduate (Bachelor) degree in library and information studies; or
• First degree in any discipline AND an ALIA recognised post-graduate (graduate diploma or masters) course.
• Current Qld Drivers Licence

 In return we offer the following benefits: 

• 12% contribution to superannuation
• Annual leave loading
• Subsidised uniform allowance
• Subsidised health and well-being membership (gym / swimming pool)
• On-going opportunities for learning and professional development 

For a full listing of the Key Duties & Responsibilities and full Selection Criteria please download a copy of the information kit.

How to Apply:

Your application must be submitted online and must consist of the following:

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 

As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments / checks:-  

• Pre‑employment medical, which will include a functional capacity assessment and drug and alcohol test.
• National police / criminal history check.
• Practical Assessment
• Numeracy and Literacy Assessment
• Computer Skills Assessment
• Qualification / Licence Verification
• Working with Children & Young People (Blue Card) Verification
• Right to Work in Australia Check
• Directorship Check

Employment Eligibility:

To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:-

• Permanent resident of Australia
• Australian Citizen
• New Zealand Citizen
• Entitlement to work visa

Administration & Project Support Officer

Temporary Fixed Term Position until 30 June 2021

Reference Number: 12920
Salary Range: $58,536.24 - $63,618.54 pro-rata per annum
Location: Spence Street
Close Date:  Tuesday, 27 August 2019

The primary objective of the position is to provide administrative support to the Strategic Planning & Approvals Branch based on established routines / methods / standards and procedures.

To be successful you will require: 

• Secondary education to at least Grade 12.
• Certificate III in Business Administration or similar course completion.
• Current Driver’s Licence.
• Administrative skills necessary to effectively and efficiently carry out the duties and responsibilities outlined in this position description.
• Computer experience particularly in the Microsoft Office suite of programs.
• High level of skill in word processing/typing.
• Ability to relate well to other staff and to members of the public.
• Ability to follow instructions and a willingness to accept and carry out delegated tasks.
• Sound written and oral communication skills. 

In return we offer the following benefits: 

• 19 Day Month RDO
• Up to 5 weeks annual leave
• 12% contribution to superannuation
• Annual leave loading
• Subsidised uniform allowance
• Subsidised health and well-being membership (gym / swimming pool)
• On-going opportunities for learning and professional development 

For a full listing of the Key Duties & Responsibilities and full Selection Criteria please download a copy of the information kit.

How to Apply:

Your application must be submitted online and must consist of the following:

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 

As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments / checks:-  

• Pre‑employment medical, which will include a functional capacity assessment and drug and alcohol test.
• National police / criminal history check.
• Practical Assessment
• Numeracy and Literacy Assessment
• Computer Skills Assessment
• Qualification / Licence Verification
• Working with Children & Young People (Blue Card) Verification
• Right to Work in Australia Check
• Directorship Check

Employment Eligibility:

To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:-

• Permanent resident of Australia
• Australian Citizen
• New Zealand Citizen
• Entitlement to work visa

Sustainability Officer

Position Status: Part-Time Temporary / Job Share Position

Term: 6-months, with the possibility of an additonal 6-month extension

Hours / Days of Duty:  2 Days / 14.5 hours per week (Tuesday, Wednesday or Wednesday / Thursday negotiable) 

Reference Number: 12936
Salary Range: $71,757.43 - $76,644.01 pro-rata per annum
Location: 119 - 145 Spence Street, Cairns Queensland
Close Date:  Monday, 2 September 2019 

Don't miss your opportunity to snap up this fantastic role with our Strategic Planning & Sustainability team!

Enjoy working in a dynamic and cohesive team on rewarding projects delivering corporate and local sustainability outcomes. 

In this role you will have diverse opportunities to apply your creative flair to community engagement initiatives and strategic eye to further develop sustainability programs, ensuring no two days are the same. The Sustainability Officer role is also responsible for providing specialist advice, organisational reporting and project management to support the achievement of the goals set out in the corporate plan and Council’s commitment to reduce single-use plastics. 

Council offers the following benefits, including 5 weeks annual leave (pro-rata), up to 12% contribution to superannuation, health and well-being programs and access to a subsidised fitness membership.

Qualifications and experience required are:

For a full listing of the key duties and responsibilities and full selection criteria please download a copy of the information kit.

How to Apply:

Your application must be submitted online and must consist of the following:

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 

As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments / checks:-  

• Pre‑employment medical, which will include a functional capacity assessment and drug and alcohol test.
• National police / criminal history check.
• Practical Assessment
• Numeracy and Literacy Assessment
• Computer Skills Assessment
• Qualification / Licence Verification
• Working with Children & Young People (Blue Card) Verification
• Right to Work in Australia Check
• Directorship Check

Employment Eligibility:

To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:-

• Permanent resident of Australia
• Australian Citizen
• New Zealand Citizen
• Entitlement to work visa

Community Safety & Security Coordinator

Reference Number: 12839
Salary Range: $84,243.60 - $89,672.50 per annum
Location: Esplanade Office, Cairns
Close Date:  Monday, 26 August 2019

The primary objectives of the position are: 

• Coordination of the CitySafe program, operational response and strategic planning for security requirements, with the goal of enhancing wellbeing and safety in the CBD and broader community.
• Develop a Council wide security strategy for CCTV and associated whole of Council security services and coordinate a delivery program which addresses current risk profile, achieving a sustainable operating model for future expansion and emergent technologies.
• To provide specialist advice to Council on all security and safety matters and to provide guidance and support to Council management for strategic and operational planning.
• Management of responsibilities over Councils various contracted security service providers ensuring delivery and outcomes as per the term of the contracts.
• Monitor the overall operations of the CitySafe program and identify opportunities for improvements, expansion and enhancement. 

To be successful in this role you will require:

Qualifications / Licence

• Tertiary qualifications and or extensive experience in community safety and crime prevention or related field.
• Current Drivers Licence.

Knowledge, Skills & Expertise

• High level of time management/organisational skills.
• Demonstrated experience with CCTV technologies and monitoring.
• Demonstrated ability to interpret legislation and provide expert advice using own expertise and judgement based on qualifications and experience towards the primary objective of the position.
• Ability to establish processes and procedures relative to level of responsibility attached to this position.
• Possess sound skills in the operation of Microsoft applications.

People Oriented Skills & Attributes

• Demonstrated commitment to the practice of a participative leadership style that supports and motivates individual, team and corporate achievement.
• Highly developed communication and interpersonal skills including; consultation, networking, liaison, conflict resolution and report writing.
• Demonstrated ability to develop and maintain strategic partnerships with a diverse range of stakeholders in a community context with a solutions focus.

In return we offer the following benefits:  

• 9 Day Fortnight
• Up to 5 weeks annual leave
• 12% contribution to superannuation
• Annual leave loading
• Subsidised uniform allowance
• Subsidised health and well-being membership (gym / swimming pool)
• On-going opportunities for learning and professional development  

For a full listing of the Key Duties & Responsibilities and full Selection Criteria you must go to our website: https://cairnsqld.mercury.com.au

How to Apply:

Your application must be submitted online and must consist of the following:

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 

As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments / checks:-  

• Pre‑employment medical, which will include a functional capacity assessment and drug and alcohol test.
• National police / criminal history check.
• Practical Assessment
• Numeracy and Literacy Assessment
• Computer Skills Assessment
• Qualification / Licence Verification
• Working with Children & Young People (Blue Card) Verification
• Right to Work in Australia Check
• Directorship Check

Employment Eligibility:

To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:-

• Permanent resident of Australia
• Australian Citizen
• New Zealand Citizen
• Entitlement to work visa

Ticketing Support Officer

Salary: $58,536.24 - $63,618.54 per annum + 15% loading for working unusual hours

Location: Cairns Performing Arts Centre (CPAC)

Close Date: Monday, 19 August 2019 

Ticketlink, operated by Cairns Regional Council, provides ticketing services for events held at Cairns Performing Arts Centre, Tanks Arts Centre, Munro Martin Parklands and many other venues in Far North Queensland.

We now have an exciting opportunity for a Ticketing Support Officer to join our team now. In this role you will be working closely with the Ticketing Coordinator and Ticketing Admin Officer to liaise with clients to coordinate ticketing requirements for multiple Cairns Regional Council venues and events at external venues.  

Duties and responsibilities include, but are not limited to:

• Provide specialist support for the Ticketlink ticketing system, including the building of new venues, new events and management of other event-related applications as directed.
• Undertake general administrative tasks to support the ticketing function.
• Liaise with promoters regarding ticketing requirements, including setup on new events, cancellations/changes, special requests/promotions, and event reporting.
• Act as Ticket Seller both in the box office and external events as required.

To be considered for this role you must have:   

• A current Queensland Drivers Licence

You will ideally possess:

• Experience and ability to sell tickets
• Experience responding to customer enquiries
• Knowledge and experience in the ticketing industry 
• Experience in cash handling
• Experience using ENTA (or similar ticketing software) and Microsoft Office

In return we offer the following benefits: 

• 19 day month
• Up to 5 weeks annual leave
• 12% contribution to superannuation
• Annual leave loading
• Subsidised uniform allowance
• Subsidised health and well-being membership (gym/swimming pool)
• On-going opportunities for learning and professional development 

For a full listing of the Key Duties & Responsibilities and full Selection Criteria please download a copy of the information kit/position description.

How to Apply:

Your application must be submitted online and must consist of the following:

• Cover Letter addressing the main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 

As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments/checks:

• Pre‑employment medical, which will include a functional capacity assessment and drug and alcohol test.
• National police / criminal history check.
• Practical Assessment
• Numeracy and Literacy Assessment
• Computer Skills Assessment
• Qualification / Licence Verification
• Working with Children & Young People (Blue Card) Verification
• Right to Work in Australia Check
• Directorship Check

 Employment Eligibility:

To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:

• Permanent resident of Australia
• Australian Citizen
• New Zealand Citizen
• Entitlement to work visa