Expressions of Interest - Customer Service Officer (CSO) Ticketlink (Casual Position)

Reference Number: 13886
Hourly Rate: $25.65 per hour + 23% casual loading
Location: Cairns Performing Arts Centre (CPAC) / Cultural Services Venues
Close Date:  Open Advertisement - no close date. Applications will be kept for 3-6 months  

Ticketlink, operated by Cairns Regional Council, provides ticketing services for events held at Cairns Performing Arts Centre, Tanks Arts Centre, Munro Martin Parklands and many other venues in Far North Queensland. 

Expresssions of Interest are now open for highly skilled customer service professionals to join our team. In this role you will be working with a small, friendly team to provide ticketing services and advice to the audiences of North Queensland.  Ticketlink tickets a wide variety of events from opera to sport, comedy to live music. 

Key duties and responsibilities include, but are not limited to: 

• Ensure all customers ticketing needs are met in a speedy, accurate, efficient and friendly manner.
• Provide a friendly and efficient public information service for all events ticketed by Ticketlink.
• Maintain the box office and surrounding areas in a neat and tidy condition.
• Maintain the integrity of all data collected by Ticketlink.
• Provide marketing support for all Ticketlink clients as required.
• Accurately accept and receipt monies and perform daily balancing. 

To be considered for this role you must have:   

• Experience and sound skills in cash handling, administration, and technology suitable to a ticketing service environment.
• A strong commitment to the highest level of customer service.
• Proficient keyboard / data entry skills with a minimum of 98% accuracy.
• Task and goal oriented with a commitment to quality.
• Demonstrated ability to deal face-to-face or over the phone with difficult customers.
• Ability to use tact, confidentiality and discretion.
• Knowledge of the principles of effective teamwork.
• Ability to quickly learn new computer software programmes.

For a full listing of the Key Duties & Responsibilities and full Selection Criteria please download a copy of the information kit below.

How to Apply:

Your application must be submitted online and must consist of the following:

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 

As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments / checks:-  

• Pre‑employment medical, which will include a functional capacity assessment and drug and alcohol test.
• National police / criminal history check.
• Practical Assessment
• Numeracy and Literacy Assessment
• Computer Skills Assessment
• Qualification / Licence Verification
• Working with Children & Young People (Blue Card) Verification
• Right to Work in Australia Check

Employment Eligibility:

To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:-

• Permanent resident of Australia
• Australian Citizen
• New Zealand Citizen
• Entitlement to work visa