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Position Details
Reference Number 13461
Position Title Patron Services Officer
Employment Type Casual
Location Cns Perform Art Centre
Minimum Award/Classification Hospitality Services worker Level 1 
Maximum Award/Classification Hospitality Services worker Level 3 
Roster Pattern Casual 
Position Summary

Expressions of Interest - Patron Service Officer (Casual Position)

Reference Number: 13461
Hourly Rate: $24.88 - $26.07 per hour + 23% casual loading
Location: Cairns - Cultural Services Venues - Cairns Performing Arts Centre, Tanks Arts Centre, Munro Martin Parklands and The Courthouse 
Close Date:  Open Advertisement - no close date. Applications will be kept for 3-6 months  

Do you love events & the performing arts? Are you a bar superstar with a friendly disposition and passion for providing the best possible patron experience? Do you have impeccable customer service skills and experience in food & beverage? Then we want to hear from you! 

Expressions of Interest are now open for highly energetic, motivated & enthusiastic individuals who have exceptional customer service skills and experience in theatre operations, events and the hospitality to join our team.

Working across our Cultural Services premier facilities such as the Cairns Performing Arts Centre (CPAC), Tanks Art Centre, Munro Martin Parklands & The Courthouse we host an array of events and performances bringing the city to life and providing the people of Cairns with the finest performing arts experiences and a broad range of entertainment, including:  plays, musical theatre, dance, comedy, contemporary and classical and music performances. 

As part of a casual pool of staff you will be required to undertake a range of duties, including but not limited to:  

  • Assist patrons with customer enquiries
  • Bar Services, including restock bars, general waiting duties, taking orders, drinks and catering services
  • General cleaning duties (glassware, tables, catering, rubbish collection)
  • Set-up of functions & events
  • Provide carpark supervision / directing guests vehicles
  • Provide courtesy vehicle operations as required
  • Assist patrons to assigned seats
  • Collect / scan tickets
  • Receipt of moneys, cash credit or EFTPOS
  • Set-up and sell client merchandising  

To be considered for this role you must have: 

  • A current Responsible Service of Alcohol Certificate (RSA)
  • Current Drivers Licence
  • Point of sale experience
  • Experience in food & beverage (minimum 1 year)
  • Experience in theatre operations, events and the hospitality industry
  • Courteous and friendly disposition
  • The ability to work in a fast-paced environment
  • Here to help attitude
  • Demonstrated high level of customer service  

In addition to the above, due to the nature of the role applicants will need to be flexible and adaptable as various hours / shifts will apply on a casual basis. 

For a full list of duties and responsibilities please download a copy of the information kit.   

How to Apply:

Your application must be submitted online and must consist of the following:

  • Cover Letter addressing the three main elements as detailed in the full selection criteria.
  • Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 

As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments / checks:-  

  • Pre‑employment medical, which will include a functional capacity assessment and drug and alcohol test.
  • National police / criminal history check.
  • Practical Assessment
  • Numeracy and Literacy Assessment
  • Computer Skills Assessment
  • Qualification / Licence Verification
  • Working with Children & Young People (Blue Card) Verification
  • Right to Work in Australia Check
  • Directorship Check

Employment Eligibility:

To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:-

  • Permanent resident of Australia
  • Australian Citizen
  • New Zealand Citizen
  • Entitlement to work visa
Selection Criteria Essential: Do you have a current Responsible Service of Alcohol Certification (RSA)?
Essential: Do you have a current and valid C Class Drivers' Licence or above?
Essential: Do you have previous experience in food & beverage (minimum 1 year)?
Essential: Have you worked in a fast pace environment in the past 12 months?
Essential: Do you have eligibility / the right to work in Australia?
Contact Person Cairns Regional Council Recruitment Team
Contact Number (07) 4044 3310
Contact Email
Closing Date Open Ended
Position Description
Information Kit - Patron Services Officer #13461.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm (AEST) on the closing date.
Please ensure your application is added before this time as we do not accept late applications.