ICT Support Officer - 2x Positions Available

Reference Number: 12810
Salary Range: $63,647.88 - $74,767.38 per annum
Location: 119-145 Spence Street, Cairns
Closing: Friday 26th April 2019

We offer the following benefits: 

• 19 day month
• Up to 5 weeks annual leave
• 12% contribution to superannuation
• Annual leave loading
• Subsidised uniform allowance
• Subsidised health and well-being membership (gym / swimming pool)
• On-going opportunities for learning and professional development 

Primary objectives of the position:

• Cairns Regional Council Information Services (IS) branch is committed to providing quality ICT Services.
• The IS branch operates a Service Support Team to drive and improve services to meet business requirements.  At an operational level the primary objective of the position is for the team to provide a single point of contact to give advice, guidance and the rapid restoration of normal services to internal customers and users.
• Undertakes to carry out the roles and responsibilities related to the position, using the documented ITIL processes adopted by the branch. 

To be successful in this role you will require:

• Formal qualifications in an Information Technology related discipline or demonstrated experience in support of Information Technology.
• ITIL certified or working towards certification.
• Demonstrated experience in providing quality customer service skills within a large or multi‑functional organisation.
• Demonstrated experience in the support of information management systems including desktop productivity tools and business application systems, in particular the ability to demonstrate diagnostic and problem solving capability.
• Demonstrated ability to actively participate in a team environment and experience in provision of coaching to peers.

For a full listing of the Key Duties & Responsibilities and full Selection Criteria you must go to our website: https://cairnsqld.mercury.com.au

How to Apply:

Your application must be submitted online and must consist of the following:

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 
As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments / checks:-  

• Pre‑employment medical, which will include a physical assessment and drug and alcohol test.
• National police / criminal history check.
• Practical Assessment
• Numeracy and Literacy Assessment
• Computer Skills Assessment
• Qualification / Licence Verification
• Working with Children & Young People (Blue Card) Verification
• Right to Work in Australia Check
• Directorship Check

Employment Eligibility:
To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:-

• Permanent resident of Australia
• Australian Citizen
• New Zealand Citizen
• Entitlement to work visa