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Position Details
Reference Number 12810
Position Title ICT Support Officer
Employment Type Permanent Full Time
Location Spence Street
Minimum Award/Classification QLGO-Lev 3.1 - 36.25 h/w 
Maximum Award/Classification QLGO-Lev 4.4 - 36.25 h/w 
Roster Pattern 19 day month 
Position Summary

ICT Support Officer - 2x Positions Available

Reference Number: 12810
Salary Range: $63,647.88 - $74,767.38 per annum
Location: 119-145 Spence Street, Cairns
Closing: Friday 26th April 2019

We offer the following benefits: 

  • 19 day month
  • Up to 5 weeks annual leave
  • 12% contribution to superannuation
  • Annual leave loading
  • Subsidised uniform allowance
  • Subsidised health and well-being membership (gym / swimming pool)
  • On-going opportunities for learning and professional development 

Primary objectives of the position:

  • Cairns Regional Council Information Services (IS) branch is committed to providing quality ICT Services.
  • The IS branch operates a Service Support Team to drive and improve services to meet business requirements.  At an operational level the primary objective of the position is for the team to provide a single point of contact to give advice, guidance and the rapid restoration of normal services to internal customers and users.
  • Undertakes to carry out the roles and responsibilities related to the position, using the documented ITIL processes adopted by the branch. 

To be successful in this role you will require:

  • Formal qualifications in an Information Technology related discipline or demonstrated experience in support of Information Technology.
  • ITIL certified or working towards certification.
  • Demonstrated experience in providing quality customer service skills within a large or multi‑functional organisation.
  • Demonstrated experience in the support of information management systems including desktop productivity tools and business application systems, in particular the ability to demonstrate diagnostic and problem solving capability.
  • Demonstrated ability to actively participate in a team environment and experience in provision of coaching to peers.

For a full listing of the Key Duties & Responsibilities and full Selection Criteria you must go to our website: https://cairnsqld.mercury.com.au

How to Apply:

Your application must be submitted online and must consist of the following:

  • Cover Letter addressing the three main elements as detailed in the full selection criteria.
  • Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 
As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments / checks:-  

  • Pre‑employment medical, which will include a physical assessment and drug and alcohol test.
  • National police / criminal history check.
  • Practical Assessment
  • Numeracy and Literacy Assessment
  • Computer Skills Assessment
  • Qualification / Licence Verification
  • Working with Children & Young People (Blue Card) Verification
  • Right to Work in Australia Check
  • Directorship Check

Employment Eligibility:
To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:-

  • Permanent resident of Australia
  • Australian Citizen
  • New Zealand Citizen
  • Entitlement to work visa
Selection Criteria Essential: Do you have demonstrated experience in providing quality customer service skills within a large or multi functional organisation?
Essential: Do you have formal qualifications in an Information Technology related discipline or demonstrated experience in support of Information Technology?
Essential: Are you ITIL certified or working towards certification?
Essential: Do you have demonstrated experience in the support of information management systems including desktop productivity tools and business application systems, in particular the ability to demonstrate diagnostic and problem solving capability?
Essential: Do you have demonstrated ability to actively participate in a team environment and experience in provision of coaching to peers?
Contact Person Cairns Regional Council Recruitment Team
Contact Number (07) 4044 3310
Contact Email jobs@cairns.qld.gov.au
Closing Date 26/04/2019
Position Description
External Information Kit - ICT Support Officer.pdf Open
Application Guide View Guide
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Please note that this position will close at 11:45pm (AEST) on the closing date.
Please ensure your application is added before this time as we do not accept late applications.