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Position Details
Reference Number 13529
Position Title Ticketing Support Officer
Employment Type Permanent Full Time
Location Cns Perform Art Centre
Minimum Award/Classification QLGO-Lev 2.1 - 36.25 h/w 
Maximum Award/Classification QLGO-Lev 2.4 - 36.25 h/w 
Roster Pattern 19 day month 
Position Summary

Ticketing Support Officer

  • Events / ticketing industry career opportunity
  • Be an integral part of Ticketlink, Cairns own ticketing specialists
  • Join a dynamic team creating Ticketing for a range of promoters

Located in one of the most beautiful places on the planet - Cairns, this is a great opportunity for you to work in the ticketing industry on a range of genres and venues.

Ticketlink is operated by Cairns Regional Council and provides ticketing services for events held at the Cairns Performing Arts Centre, Tanks Arts Centre, Munro Martin Parklands and many other amazing venues in Far North Queensland. 

In this role you will provide specialist support for the Ticketlink ticketing system, liaise with promoters regarding ticketing requirements, including setup on new events, cancellations/changes, special requests/promotions, and event reporting.

The successful applicant will require a strong commitment to the highest level of customer service to help raise the profile of Ticketlink and the arts and culture of Cairns.

To be considered for this role you must have:    

  • A current Queensland Drivers Licence
  • Experience and ability to sell tickets
  • Experience responding to customer enquiries
  • Knowledge and experience in the ticketing industry
  • High attention to detail, including the ability to
  • Friendly, out-going disposition with a high emphasis on customer service
  • Excellent problem-solving skills
  • Experience in cash handling

In return we offer the following benefits: 

  • 19 day month
  • Up to 5 weeks annual leave
  • 12% contribution to superannuation
  • Annual leave loading
  • Subsidised uniform allowance
  • Subsidised health and well-being membership (gym/swimming pool)
  • On-going opportunities for learning and professional development 

Applications close on Friday, 16 April 2021.

For a full listing of the Key Duties & Responsibilities and full Selection Criteria please download a copy of the information kit/position description.

How to Apply:

Your application must be submitted online and must consist of the following:

  • Cover Letter addressing the main elements as detailed in the full selection criteria.
  • Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted. 

Pre-Employment Assessment:  

As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments/checks: 

  • Pre‑employment medical, which will include a functional capacity assessment and drug and alcohol test.
  • National police / criminal history check.
  • Practical Assessment
  • Numeracy and Literacy Assessment
  • Computer Skills Assessment
  • Qualification / Licence Verification
  • Working with Children & Young People (Blue Card) Verification
  • Right to Work in Australia Check
  • Directorship Check 

 Employment Eligibility: 

To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria: 

  • Permanent resident of Australia
  • Australian Citizen
  • New Zealand Citizen
  • Entitlement to work visa
Selection Criteria Essential: Do you have experience utilising the Enta Ticketing Software or similar ticketing software?
Essential: Do you have a current C Class Drivers Licence (or above) or the ability to obtain?
Essential: Do you have ticketing service, customer service and/or call centre experience?
Contact Person Cairns Regional Council Recruitment Team
Contact Number (07) 4044 3310
Contact Email
Closing Date 16/04/2021
Position Description
Information Kit - Ticketing Support Officer CU440 #13529.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm (AEST) on the closing date.
Please ensure your application is added before this time as we do not accept late applications.