| Position Summary |
Customer Service Officer – FS808
Salary Range: $51,129.76 - $63,618.54 pro-rata per annum
Location: 119 – 145 Spence Street, Cairns
Reference Number: 12911
Close Date: Sunday 25 August 2019
Enhance your career by joining Cairns Regional Council, one of the largest employers in the Cairns region. Our commitment to delivering high quality services to the community means we need talented, committed people – we need you!
Cairns Regional Council is currently seeking a Customer Service Officer to join our Finance Department.
Primary Objective of the position:
- To effectively meet the needs of internal and external customers at all times in a professional, courteous and friendly manner.
- To participate and contribute to the Customer Service Team on a rotational roster to deliver a high level of services to the residents and ratepayers of the Cairns Regional Council.
To be successful in this role you must have:
- Secondary education to at least Grade 10 and preferably Grade 12.
- Customer Service and /or Call Centre experience.
- A strong commitment to the highest level of Customer Service and a desire to raise the profile of Council.
- Ability to communicate with Council officers and the general public.
- Skills, knowledge or experience of cash handling, administration, and technology suitable to a Customer Service Centre environment.
- Knowledge of Microsoft Office suite of programs.
For a full listing of the Key Duties & Responsibilities and full Selection Criteria please ensure you obtain a copy of the information kit and how to apply by scrolling to the Position Description area, then clicking on "Open" to download the attachment.
How to Apply:
Your application must be submitted online and must consist of the following:
- Cover Letter addressing the three main elements as detailed in the full selection criteria.
- Copy of your Resume.
Applications not addressing the full selection criteria will not be accepted.
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Pre-Employment Assessment:
As part of the selection process applicants may be required to undertake some or all of the following assessments/checks:
- Pre‑employment functional medical assessment, which will include a drug and alcohol test.
- National Police/Criminal History Check.
- Practical Assessment
- Numeracy and Literacy Assessment
- Computer Skills Assessment
- Qualification/Licence Verification
- Working with Children & Young People (Blue Card) Verification
- Right to Work in Australia Check
- Directorship Check
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Employment Eligibility:
To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:
- Permanent resident of Australia
- Australian Citizen
- New Zealand Citizen
- Entitlement to Work Visa
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We off the following benefits:
- 9 day fortnight
- Up to 5 weeks annual leave
- Up to 3 weeks sick leave
- 12% contribution to superannuation
- 17.5% annual leave loading
- Subsidised Corporate Uniform
- Subsidised health and well-being membership (gym/swimming pool)
- On-going opportunities for learning and professional development relevant to the position
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