ICT Support Officer - Fixed Term until 30/06/19
Reference Number: 12606
Salary Range: $63,647.88 - $74,767.38 pro-rata per annum
Location: 119-145 Spence Street, Cairns
Closing: Monday 24th September 2018

Applications: Must be submitted online, applications not addressing the full selection criteria will not be accepted.

Primary objectives of the position:

• Cairns Regional Council Information Services (IS) branch is committed to providing quality ICT Services.
• The IS branch operates a Service Support Team to drive and improve services to meet business requirements.  At an operational level the primary objective of the position is for the team to provide a single point of contact to give advice, guidance and the rapid restoration of normal services to internal customers and users.
• Undertakes to carry out the roles and responsibilities related to the position, using the documented ITIL processes adopted by the branch.

To be successful in this role you will require:

• Formal qualifications in an Information Technology related discipline or demonstrated experience in support of Information Technology.
• Demonstrated experience in providing quality customer service skills within a large or multi‑functional organisation.
• Demonstrated experience in the support of information management systems including desktop productivity tools and business application systems, in particular the ability to demonstrate diagnostic and problem solving capability.
• Demonstrated ability to analyse situations, negotiate and manage priorities to ensure service levels are maintained.
• Demonstrated ability to actively participate in a team environment and experience in provision of coaching to peers.

 For a full listing of the Key Duties & Responsibilities and full Selection Criteria you must go to our website: https://cairnsqld.mercury.com.au

How to Apply:
Your application must be submitted online and must consist of the following:

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.
Pre-Employment Assessment:
As part of the selection process, the successful candidate will be required to undertake the following pre-employment assessments;

• a pre-employment medical, which will include a medical assessment and drug and alcohol test.
• a national police/criminal history check.

We offer the following benefits:

• 19 day month
• 5 weeks annual leave pro-rata
• 12% contribution to superannuation
• Annual leave loading
• Subsidised uniform allowance
• Subsidised health and well-being membership (gym / swimming pool)
• On-going opportunities for learning and professional development