ICT Support Officer - Fixed Term until  30 June 2019

vacancy Reference Number: 11407

Salary Range: $61,026.78 - $71,688.36 pro-rata per annum

Location: Council Chambers, Spence Street

Closing: Sunday, 4 March 2018

Applications: Must be submitted online

About the position:

• Cairns Regional Council Information Services (IS) branch is committed to providing quality ICT Services.
• The IS branch operates a Service Support Team to drive and improve services to meet business requirements. At an operational level the primary objective of the position is to provide a single point of contact to give advice, guidance and the rapid restoration of normal services to internal customers and users.

What you'll need to succeed:

• Formal qualifications in an Information Technology related discipline or demonstrated experience in support of Information Technology.
• Demonstrated experience in providing quality customer service skills within a large or multi-functional organisation.
• Demonstrated experience in the support of information management systems including desktop productivity tools and business application systems, in particular the ability to demonstrate diagnostic and problem solving capability.
• Demonstrated ability to analyse situations, negotiate and manage priorities to ensure service levels are maintained.
• Demonstrated knowledge of the Information Technology Infrastructure Library (ITIL) framework.
• Demonstrated ability to actively participate in a team environment and experience in provision of providing coaching to peers.

How to Apply:

Your application must be submitted online and must consist of the following:

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria and submitted on line will not be accepted.

Pre-Employment Assessment:

As part of the selection process, the successful candidate will be required to undertake the following pre-employment assessments;

• a pre-employment medical, which will include a functional capacity assessment and drug and alcohol test.
• a national police/criminal history check.

We offer the following benefits:

• 19 day month
• 5 weeks annual leave
• 12% contribution to superannuation
• Annual leave loading
• Subsidised uniform allowance
• Subsidised health and well-being membership (gym / swimming pool)
• On-going opportunities for learning and professional development