Patron Services Supervisor 

Reference Number: 12843
Salary: $56,110.35 per annum + super
Location: Cairns Performing Arts Centre (CPAC) / Cultural Services Venues
Applications Close:  Monday, 17 June 2019

The Cairns Performing Arts Centre (CPAC)  is a premier facility that brings the city to life and provides the people of Cairns with the finest performing arts experiences and a broad range of entertainment. Hosting an array of events and performances including plays, musical theatre, dance, comedy and contemporary and classical music performances, CPAC houses two venues, the main theatre with a seating capacity of 940 people and the studio with a seating capacity of 400.  

We now have an exciting opportunity for a Patron Services Supervisor to complement our team to provide an exceptional customer focused service to all patrons who visit our new performing arts centre. 

Key duties & responsibilities include, but are not limited to: 

• Oversee all patron focused activities at CPAC.
• Supervise and coordinate Patron Services Attendants across patron supervision, ticket checking and bar service.
• Coordinate bar services including, daily reconciliation, float management, stock ordering and stocktake.
• Facilitate merchandise in conjunction with the client where required.
• Liaise effectively with key CPAC personnel, contractors, event producers and/or presenters, venue hirers, tour managers and performers. 

To be considered for this role you must have:  

• A current Responsible Management of Licensed Venues Certification (RMLV) or ability to obtain
• A Current Responsible Service of Alcohol Certification (RSA)
• Extensive experience in theatre or cinema operations or the hospitality industry
• Demonstrated leadership and management skills
• High level of computer literacy including Microsoft Office Suite
• Demonstrated high level customer service
• A proven ability to work effectively as part of a team with a positive "whatever it takes" attitude
• A courteous and friendly disposition and advanced communication skills

Benefits include:  

• 19 day month 
• 5 weeks annual leave
• 12% contribution to superannuation
• Annual leave loading
• Uniform
• Subsidised health and well-being membership (gym / swimming pool)
• On-going opportunities for learning and professional development  

For a full listing of the Key Duties & Responsibilities and full Selection Criteria please download a copy of the information kit / position description.

How to Apply:

Your application must be submitted online and must consist of the following:

• Cover Letter addressing the three main elements as detailed in the full selection criteria.
• Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 

As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments / checks:-  

• Pre‑employment medical, which will include a functional capacity assessment and drug and alcohol test.
• National police / criminal history check.
• Practical Assessment
• Numeracy and Literacy Assessment
• Computer Skills Assessment
• Qualification / Licence Verification
• Working with Children & Young People (Blue Card) Verification
• Right to Work in Australia Check
• Directorship Check

Employment Eligibility:

To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:-

• Permanent resident of Australia
• Australian Citizen
• New Zealand Citizen
• Entitlement to work visa