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Position Details
Reference Number 12669
Position Title Patron Services Supervisor
Employment Type Permanent Full Time
Location Cns Perform Art Centre
Minimum Award/Classification  
Maximum Award/Classification  
Roster Pattern 19 day month 
Position Summary

Patron Services Supervisor

Reference Number: 12699
Salary: $56,110.35 per annum + super
Location: Cairns Performing Arts Centre (CPAC) / Cultural Services Venues
Applications Close: Sunday 25 November 2018  

The Cairns Performing Arts Centre (CPAC) will open its doors in December. Hosting an array of events and performances including plays, musical theatre, dance, comedy and contemporary and classical music performances. CPAC houses two venues, the main theatre with a seating capacity of 940 people and the studio with a seating capacity of 400. CPAC is a premier facility that will bring the precinct and the city to life and provide the people of Cairns with the finest performing arts experiences and a broad range of entertainment. 

We now have an exciting opportunity for a Patron Services Supervisor to complement our team to provide an exceptional customer focus sed service to all patrons who visit our new performing arts centre. 

Key duties & responsibilities include, but are not limited to: 

  • Oversee all patron focused activities at CPAC.
  • Supervise and coordinate Patron Services Attendants across patron supervision, ticket checking and bar service.
  • Coordinate bar services including, daily reconciliation, float management, stock ordering and stocktake.
  • Facilitate merchandise in conjunction with the client where required.
  • Liaise effectively with key CPAC personnel, contractors, event producers and/or presenters, venue hirers, tour managers and performers. 

To be considered for this role you must have:  

  • A current Responsible Management of Licensed Venues Certification (RMLV)
  • A Current Responsible Service of Alcohol Certification (RSA)
  • Extensive experience in theatre or cinema operations or the hospitality industry.
  • Demonstrated leadership and management skills.
  • High level of computer literacy including Microsoft Office Suite.
  • Demonstrated high level Customer Service.
  • Have a courteous and friendly disposition and advanced communication skills.

 Benefits inlcude:  

  • 19 day month 
  • 5 weeks annual leave
  • 12% contribution to superannuation
  • Annual leave loading
  • Uniform
  • Subsidised health and well-being membership (gym / swimming pool)
  • On-going opportunities for learning and professional development  

For a full listing of the Key Duties & Responsibilities and full Selection Criteria pleae download a copy of the information kit / position description.

How to Apply:

Your application must be submitted online and must consist of the following:-

  • Cover Letter addressing the three main elements as detailed in the full selection criteria.
  • Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 

As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments / checks:-  

  • Pre‑employment medical, which will include a functional capacity assessment and drug and alcohol test.
  • National police / criminal history check.
  • Practical Assessment
  • Numeracy and Literacy Assessment
  • Computer Skills Assessment
  • Qualification / Licence Verification
  • Working with Children & Young People (Blue Card) Verification
  • Right to Work in Australia Check
  • Directorship Check

Employment Eligibility:

To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:-

  • Permanent resident of Australia
  • Australian Citizen
  • New Zealand Citizen
  • Entitlement to work visa
Selection Criteria Essential: Do you have a current Responsible Management of Licensed Venues Certification (RMLV)?
Essential: Do you have a current Responsible Service of Alcohol Certification (RSA)?
Essential: Do you have current or relevant experience in a supervisory capacity?
Essential: Do you have extensive experience in theatre or cinema operations or the hospitality industry?
Contact Person Cairns Regional Council Recruitment Team
Contact Number (07) 4044 3310
Contact Email
Closing Date 25/11/2018
Position Description
VRN12669.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm (AEST) on the closing date.
Please ensure your application is added before this time as we do not accept late applications.