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Position Details
Reference Number 12928
Position Title Ticketing Support Officer
Employment Type Permanent Full Time
Location Cns Perform Art Centre
Minimum Award/Classification QLGO-Lev 2.1 - 36.25 h/w 
Maximum Award/Classification QLGO-Lev 2.4 - 36.25 h/w 
Roster Pattern 19 day month 
Position Summary

Ticketing Support Officer

Salary: $58,536.24 - $63,618.54 per annum + 15% loading for working unusual hours

Location: Cairns Performing Arts Centre (CPAC)

Close Date: Monday, 19 August 2019 

Ticketlink, operated by Cairns Regional Council, provides ticketing services for events held at Cairns Performing Arts Centre, Tanks Arts Centre, Munro Martin Parklands and many other venues in Far North Queensland.

We now have an exciting opportunity for a Ticketing Support Officer to join our team now. In this role you will be working closely with the Ticketing Coordinator and Ticketing Admin Officer to liaise with clients to coordinate ticketing requirements for multiple Cairns Regional Council venues and events at external venues.  

Duties and responsibilities include, but are not limited to:

  • Provide specialist support for the Ticketlink ticketing system, including the building of new venues, new events and management of other event-related applications as directed.
  • Undertake general administrative tasks to support the ticketing function.
  • Liaise with promoters regarding ticketing requirements, including setup on new events, cancellations/changes, special requests/promotions, and event reporting.
  • Act as Ticket Seller both in the box office and external events as required.

To be considered for this role you must have:   

  • A current Queensland Drivers Licence

You will ideally possess:

  • Experience and ability to sell tickets
  • Experience responding to customer enquiries
  • Knowledge and experience in the ticketing industry 
  • Experience in cash handling
  • Experience using ENTA (or similar ticketing software) and Microsoft Office

In return we offer the following benefits: 

  • 19 day month
  • Up to 5 weeks annual leave
  • 12% contribution to superannuation
  • Annual leave loading
  • Subsidised uniform allowance
  • Subsidised health and well-being membership (gym/swimming pool)
  • On-going opportunities for learning and professional development 

For a full listing of the Key Duties & Responsibilities and full Selection Criteria please download a copy of the information kit/position description.

How to Apply:

Your application must be submitted online and must consist of the following:

  • Cover Letter addressing the main elements as detailed in the full selection criteria.
  • Copy of your Resume.

Applications not addressing the full selection criteria will not be accepted.

Pre-Employment Assessment: 

As part of the selection process applicants may be required to undertake some or all of the following pre‑employment assessments/checks:

  • Pre‑employment medical, which will include a functional capacity assessment and drug and alcohol test.
  • National police / criminal history check.
  • Practical Assessment
  • Numeracy and Literacy Assessment
  • Computer Skills Assessment
  • Qualification / Licence Verification
  • Working with Children & Young People (Blue Card) Verification
  • Right to Work in Australia Check
  • Directorship Check

 Employment Eligibility:

To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:

  • Permanent resident of Australia
  • Australian Citizen
  • New Zealand Citizen
  • Entitlement to work visa
Selection Criteria Essential: Do you have a current and valid C Class Drivers' Licence or above?
Essential: Do you have experience utilising the Enta Ticketing Software or similar ticketing software?
Essential: Do you have ticketing service, customer service and/or call centre experience?
Contact Person Cairns Regional Council Recruitment Team
Contact Number (07) 4044 3310
Contact Email
Closing Date 19/08/2019
Position Description
Information Kit - Ticketing Support Officer CU440 VRN12928.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm (AEST) on the closing date.
Please ensure your application is added before this time as we do not accept late applications.