| Position Summary |
Customer Service Officer
(Shortlisting for this role will not commence until 6 January 2020)
Reference Number: 13092
Salary Range: $51,129.76 - $63,618.54 per annum
Location: 119 - 145 Spence Street, Cairns
Closing: Sunday 22nd December, 2019
Enhance your career by joining Cairns Regional Council, one of the largest employers in the Cairns region. Our commitment to delivering high quality services to the community means we need talented, committed people – we need you!
Cairns Regional Council is currently seeking a Customer Service Officer to join our Finance Department.
Primary objectives of the position:
- To participate and contribute to the Customer Service Team on a rotational roster to deliver a high level of services to the residents and ratepayers of the Cairns Regional Council.
To be successful in this role you will require:
- Secondary education to at least Grade 10 and preferably Grade 12.
- Current drivers licence.
- Customer Service and /or Call Centre experience.
- Knowledge of or the ability to rapidly acquire knowledge of Council policies, procedures and workflows.
- Skills, knowledge or experience of cash handling, administration, and technology suitable to a Customer Service Centre environment.
For a full listing of the Key Duties & Responsibilities and full Selection Criteria you must go to our website: https://cairnsqld.mercury.com.au
How to Apply:
Your application must be submitted online and must consist of the following:
- Cover Letter addressing the three main elements as detailed in the full selection criteria.
- Copy of your Resume.
Applications not addressing the full selection criteria will not be accepted.
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Pre-Employment Assessment:
As part of the selection process applicants may be required to undertake some or all of the following assessments/checks:
- Pre‑employment medical assessment, which will include a drug and alcohol test.
- National Police/Criminal History Check.
- Practical Assessment
- Numeracy and Literacy Assessment
- Computer Skills Assessment
- Qualification/Licence Verification
- Working with Children & Young People (Blue Card) Verification
- Right to Work in Australia Check
- Directorship Check
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Employment Eligibility:
To be eligible to apply for a position at Cairns Regional Council, you must fulfil one of the following criteria:
- Permanent resident of Australia
- Australian Citizen
- New Zealand Citizen
- Entitlement to Work Visa
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We off the following benefits:
- 9 Day Fortnight
- Up to 5 weeks’ annual leave
- 12% contribution to superannuation
- Annual leave loading
- Subsidised Corporate Uniform
- Subsidised health and well-being membership (gym/swimming pool)
- On-going opportunities for learning and professional development relevant to the position
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